nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Show / Hide fields based on other Field drop down values on Customer Portal

PF_v3ciyh

How to embed js in the JSM create request page.

After implementing the input summary field,

Description fields can be hidden.

Accepted answers

All comments

Sebastian Krzewiński

Hi @PF

By default JSM don't have option like you described. To do that you need additional app like Script runner and built-in behaviours features.

Regards,

Seba

Ste Wright

Hi @PF

This isn't natively available - but Apps will enable you to do this - either...

Scripting Apps, like Scriptrunner, or Power Scripts, or...
Form Apps, like ProForma, ProForma (Lite), or Extension for Jira Service Management

Ste

Anna Hryhoruk _Appfire_

Hello @PF ,

I would be glad to share a simple example of how this can be done using Power Scripts

You need 2 sil scripts (main and hook) + add Live Field configuration.

lf_main_jsd.sil

lfInstantHook({"summary"}, "lf_hook_jsd.sil");
lfWatch("summary", {"summary"}, "lf_hook_jsd.sil");

lf_hook_jsd.sil

if (argv["summary"] != ""){
   lfHide("description");


} else {
   lfShow("description");

}

Also, you can add to the hook script an extra condition to check on which screen you are going to apply it , but you can also limit where the script will be used in Live Fields Configuration: 2024-03-22 13 57 53.png

So, here is the result:

As you can see, it is quite simple. But since I don`t know if you have sil scripting experience, I will add here some helpful documentation links: Live Fields, Live Fields Routines, and some examples Switching and Toggling, Validating Custom Fields

Hope it helps!
Anna

PF_v3ciyh

Hi Stephen Wright _Elabor8_

Thank you for your recommendation.

I want to write my own simple plug-in to deal with this problem, Can you help guide me?

thanks

PF_v3ciyh

Hi @Anna Hryhoruk _Appfire_

Thank you for your recommendation.

I want to write my own simple plug-in to deal with this problem, Can you help guide me?

thanks,

xiongpanfeng

PF_v3ciyh

Hi @Sebastian Krzewiński

Thank you for your recommendation.

I want to write my own simple plug-in to deal with this problem, Can you help guide me?

thanks,

xiongpanfeng

Sebastian Krzewiński

I don't have that much experience with that.

Here you can find details about developing apps - https://developer.atlassian.com/platform/marketplace/developing-apps-for-atlassian-data-center-products/

Regards,

Seba

Anna Hryhoruk _Appfire_

Actually, SIL scripting language (the one that Power Scripts uses as a key engine) allows users to create their own plugins. Please check this documentation page for more details: Development using SIL , Tutorial

Best regards,
Anna

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