how can I change the editing style for a paragraph field in a Jira form?

Question

I have a jira form attached to a service desk issue type. In this form is a paragraph field. When the user goes to edit it the entire field is highlighted by a blue box. Once you start typing the box shifts up and so you can't see what you are typing. Any way to change  this behavior as it is horrible!

thank you,

Jeff

Ste Wright · Answer

Hi @Jeff Campbell

Is this field embedded using the native screen, or through a third-party app?

And can you show a screenshot with the error in place?

Ste

Jeff Campbell_ofp251 · Answer

We are using the cloud and the jira form is embedded in an issue type. I will attach a screen shot but it does not show the gray outline of the text as blue which is how you see it when you try to edit the text in the box.

Ste Wright · Answer

Hi @Jeff Campbell

Is this on Server/DC or Cloud? And are you adding the Form using a Marketplace App?

A screenshot would be beneficial here :)

Ste