Customfield inserts in database.

Question

When an issue is created and a customfield is not set in JIRA, no inserts are made into the mysql database. Therefore the following condition in the workflow will not be satisfied, and the JIRA issue not able to be closed.

if customfield is null

Is this the way JIRA should function? And if so, is there a way in which I am able to make an insert with a value of NULL for the empty (unset) customfield?

Nic Brough -Adaptavist- · Answer

There's no problem there, and you're over-thinking something.  The API knows that a custom field is empty and you use that in your condition.

Could you show us what you've got for your condition?

Sten Sundelin · Answer

FYI - JIRA Workflow Toolbox (paid for add-on) has a validator to check if a custom field has been initialized (not null).

Daniel Micallef · Answer

Hi Nic, thanks for your answer. No I am not trying to insert any data via SQL. On the other hand, in the JIRA workflow, I have set a condition, which enables an issue to be closed if and only if the value is not set (i.e. is NULL). Naturally if nothing is inserted into the database the customfield value  does not exist (and therefore is not NULL), hence users are unable to close an issue. Could you suggest a workaround for this problem?