Anonymize agent replies on portal

Question

Hi,

I have question about JSM DC.

I would like to anonymize agent names on portal when they answer in chat.

I know it is possible in cloud just with a click of a button, but haven't been able to find in DC/Server.

Is there a possible workaround?

Ste Wright · Answer

Hi @Ubaid E

It might not be possible right now, I'm afraid!

Ste

Ubaid E · Answer

you're right. I guess I am trying to do as the feature request suggest.

I tried following instructions but it does not work in DC.
/Ubaid

Ste Wright · Answer

Hi @Ubaid E

Is this available in Cloud?

I thought this was related to these suggestions - JSDCLOUD-3308 / JSDSERVER-3308

Unless you mean via profile visibility settings?

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You could also try these instructions. I know these are for Cloud, but worth double-checking in DC.

Ste