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User show inactive in jira

Suma Kustagi_xdw9va

Hi,

Some users who belong to AD , some user shows inactive and few users are active in Jira.. We have checked in AD, the user is active but in jira it shows inactive. Can you please let me know how to resolve this issue.

Regards,
Suma

Accepted answers

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Trudy Claspill

Hello @Suma Kustagi

Have you configured an Identity Provider. Are you provisioning users into Atlassian from the IdP?

Suma Kustagi_xdw9va

We are intransition from server to cloud. I was looking for Server instance.

Trudy Claspill

Then in your server instance have you set up a User Directory that is integrated with Active Directory? And have you confirmed that a synchronization has completed successfully?

Suma Kustagi_xdw9va

The synchronization is successfull, issue is with few users only ..They belong to same directory few users show active and few users show inactive for the same directory..

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