Successful & Failed Resolution & Response Time count report for all users

Question

I want to have a report includes all numbers of successful & failed Resolution & Reponse time in SLAs for for all users.

Minh Phan · Answer

Hi Nic,

Yes, we have Service Desk installed.

Currently I use Report in SLAs like this for all users. But the problem is I can't export to excel file.

Do you have any better solution? Thanks.

Nic Brough -Adaptavist- · Answer

I assume you mean in Jira, but you haven't told us if you have the Service Desk installed (and if not, then how are you doing SLAs?)