Custom field mandatory validation is not working

Question

The custom field mandatory validation is achieved by marking the respective fields as 'Required' in Field configurations.

This Custom fields mandatory validation is not working if we try to create the new dialog box on click of 'Create' button in create issue page. The new dialog box is getting opened without validating this validation.

Sachin Dhamale_o1c5zi · Answer

@Sandesh TM - Thanks for the explaination

It looks you have something out of the box customization where you are opening new popup on the create issue popup which i believe overriding the validation

you need to Check the customization and see why its skipping the validation

Sandesh TM · Answer

@Sachin Dhamale Yes, this validation was working good. But we have got a new requirement to have a new dialog box on click on create button in create issue page.

Now on click of 'Create' button in create issue page, the new dialog box is getting opened but these mandatory check validations are getting skipped. We are not getting any error messages even though the mandatory fields are empty.

Sachin Dhamale_o1c5zi · Answer

@Sandesh TM  - The Validation will work at the time of creation of an issue. after filling values to all the custom fields and submit the form that time validation will check if you missed any field to fill and accordingly it will give you the error.