JSM Upgrade

Radwan Saeed_pbu32l

now i have JSM in version 4.13.0 and OS version oracle linux 7.9 and database mysql 5.7 and i need to upgrade JSM to 5.14 and patching the rest of the whole component OS and Database.

i need your recommendation ASAP and the steps by order. and can i upgrade the JSM version in one step or shall i upgrade in many phases.

Joseph Chung Yin

@Radwan Saeed -

Please take a look at the following links - 

https://www.atlassian.com/software/jira/service-management/update

https://confluence.atlassian.com/servicemanagement/release-notes-for-earlier-versions-of-jira-service-management-1063565052.html

Since your existing version is extermely out-dated, I believe you will need to upgrade your JSM from 4.13.1 to 5.0 (Platform released sometimes ago) - stepping through each release one at a time.

At this time, I highly recommend that you need to reach out to Atlassian Support directly (https;//support.atlassian.support) for the most appropriate process to upgrade your JSM env.

Sorry there is no easy way to do the upgrade for your end at this time.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.