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Finding imported tickets by externalId

Mikhail T

Hello! We imported several thousands tickets (using JSON importer) and would like to be able to find them by their old IDs. During import these were specified as {{externalId}}. For example:

{
                    "externalId": "HLR219",
                    "issueType": "Defect",

                ...

However, when I attempt to search (using JQL):

curl -D- -X GET -H 'Content-Type: application/json' ......./jira/rest/api/2/search\?jql=externalId=HLR219

I get an error:

{"errorMessages":["Field 'externalId' does not exist or you do not have permission to view it."],"errors":{}}

The tickets are all showing their original IDs -- the custom field is named "External issue ID" and was populated by the JSON-importer during import...

If I dump the entire issue, I see these label (such as HLR219) as values of customfield_10801 of each ticket. However, searching for such custom field does not work:

{"errorMessages":["Field 'customfield_10801' does not exist or you do not have permission to view it."],"errors":{}}

Accepted answers

Henning Tietgens

In JQL you have to use either the name of the customfield, so this should be "External issue ID", or the ID like this "cf[10801]".

All comments

Henning Tietgens

In JQL you have to use either the name of the customfield, so this should be "External issue ID", or the ID like this "cf[10801]".

Udo Brand

And I guess you would need to use the "~" operator instead of "="

Mikhail T

Although, it would seem, going directly to the database is both faster and easier -- one does not even need to know the numeric ID of the custom field in advance -- only its value. For example:

select jiraissue.id as id, pkey, assignee, stringvalue
    from jiraissue join customfieldvalue on jiraissue.id=issue
    where stringvalue='HLR219'

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