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query and report when using tickets that are linked to other tickets

ribas

in our workflow we have defined tickets with type "PR" and tickets with type "IMPACT"

PR tickets are always linked to "IMPACT" tickets.

Is there a way to make a search of CR tickets like this :

"display CR ticket that are linked to IMPACT ticket which attribute XXXX of the IMPACT is equal to YYYYY" ?

And also, is there a way to have a report of the list of CR tickets with columns that displays attributes of the linked IMPACT tickets ?

thanks a lot

Accepted answers

Trudy P Claspill

Hello @ribas

Neither of those requirements can be satisfied by native Jira functionality.

Are you willing to purchase a third party plugin in order to fulfill your need?

All comments

Trudy P Claspill

Hello @ribas

Neither of those requirements can be satisfied by native Jira functionality.

Are you willing to purchase a third party plugin in order to fulfill your need?

ribas

thanks for your answer. I don't know yet, I'm quite surprised that it couldn't be done. are we the only one to have such combination of ticket ?

like, one ticket to describe the problem and then several impact to correct it (documentation, source code editing, verification document to update, etc.)

isn't there already a plugin to do this ?

ribas

or maybe using a dedicated JQL command in the "advanced" search menu ?

Trudy P Claspill

If you are using the generic issue linking function there is a generic function called linkedIssues(<issue key>,<link type>) that enables you to get all the issues linked to <issue key> and optionally restrict that to the <link type> used. However you must explicitly provide the <issue key> (in your case the IMPACT issue).

The function doesn't support providing multiple issue keys.

You can find that and other native functions described here:

https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-939938733.html

What you need is something like this:

issue in linkedIssues("project=IMPACT and XXX=YYY")

...where you can provide a filter to select the primary issues (the IMPACT issues) and then get the linked issues for all the issues that are returned by the filter.

Jira does not natively support that, but there are third party plugins that do.

Adaptavist ScriptRunner is one that I've used. There are others. Here is a search from the Atlassian Marketplace that lists plugins that extended the capabilities of the search function:

https://marketplace.atlassian.com/search?hosting=dataCenter&product=jira&query=jql

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