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Firefox can't connect with server localhost:8080 on Jira start-up.

Oleksiy Holyarc1

I'm new to Jira and have downloaded trial version on your main page.

After successfully completed installation I can't launch Jira.

Firefox tells me that can't establish connection with local server localhost:8080 .

What should I do in order to fix this problem and try Jira out? I'm running Win XP SP3.

Many thanks in advance. Kind regards, Oleksiy.

Accepted answers

Pascal Charbonneau

If you do not see a log file it probably means that the JIRA didnt even try starting. Do you see the service as started under the windows services list?

Normally you will find the following log under the %jira-home/log directory: atlassian-jira

You can also usually find a stderr and stdout in your C:\Program Files\Atlassian\JIRA\logs directory that may give you some hints.

All comments

Bhushan Nagaraj2

Hi Oleksiy,

Try http://localhost:8080/jira and if does not work check your log file.

https://confluence.atlassian.com/pages/viewpage.action?pageId=16121981

Secondly, are you using any anti-virus?

I use, McAfee and JIRA won't start until I stop my anti-virus services.

I stop the following services in McAfee

1. Access Protection

2. Buffer Overflow Protection

3. On-Access Scanner

Pascal Charbonneau

You could also try checking if your firewall is blocking that port or if that port is in used by another service already. You can get a list of open ports in windows XP with this windows prompt command:

netstat -an | find /i "listening"

which will give you a list of services and currently open ports

Hope this helps.

Oleksiy Holyarc1

I don't use any anti-virus Bhushan. http://localhost:8080/jira - also didn't help.

I found C:\Program Files\Atlassian\JIRA\logs and the only not emply log-file there - was commons-daemon.2013-05-06.log where I don't understand anything

Also, there is no atlassian-jira.log in c:\WINDOWS\system32 folder of Win XP SP3.<br>

Oleksiy Holyarc1

I don't use any firewall Pascal Also I've opened TCP-View and no application is listening to 8080 port. Don't know what to do next.

Bhushan Nagaraj2

Here is what you can do. Stop your JIRA service and delete the existing logs in C:\Program Files\Atlassian\Application Data\JIRA\log

1. Start JIRA

2. Tell us what version of JIRA you are using

3. Tell us what Java version you are using

4. Attach the log (copy/paste log content here)

Oleksiy Holyarc1

I stopped Jira service[8080] but I can't find log files you are talking about. In destination folder you mentioned above C:\Program Files\Atlassian\Application Data\JIRA - there is no log-files, nor LOG directory. Only empty folders CACHES, DATA, EXPORT, PLUGINS and empty file .jira-home.lock .

Oleksiy Holyarc1

and java ver. is - 1.7.0._17

Oleksiy Holyarc1

Jira version - is the latest, downloaded 1 hour ago from main site. JIRA 5.2.11 , Win XP SP3 and Firefox 20.0.1 . After installation of trial version - can't launch Jire as Firefox can't connect to local server localhost:8080

Oleksiy Holyarc1

Error-message changed to:"You tried to gain access to http://localhost:8080/ url, which is unavailable at the moment. Make sure, please, that (URL) entered correctly and then try to load the page again." Damn.

Another thing. Why Jira on start-up launching Opera browser if Firefox is my Default browser? Really, this is pain in hell for end-user.

Pascal Charbonneau

If you do not see a log file it probably means that the JIRA didnt even try starting. Do you see the service as started under the windows services list?

Normally you will find the following log under the %jira-home/log directory: atlassian-jira

You can also usually find a stderr and stdout in your C:\Program Files\Atlassian\JIRA\logs directory that may give you some hints.

Oleksiy Holyarc1

Pascal, you made my day! (night)

+1000 for your advice.

Following your advice, I've checked list of windows services and Jira service was ACTIVE(working) as well as causing mentioned problem. I restarted this service and Jira finally got working.

Thank you so much! It has finally delivered and Jira launched it's setup.

Can I ask you one more tiny little thing? How to set up Jira to use Firefox as defaut browser? 'cose it uses Opera, which I'm not really fond of.

kiran shelke

Hi,

I have got the same problem after downloading jira..it wont open..I'm not able to use it ,i'm running it on win XP..what to do..can anybody have knowledge to solve this..

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