Stop Resolution from updating

Stephan Gruzinski_plmwuv

When i create the ticket everything stays normal with resolution and the default unresolved and no strikestrough in the ID number

When i mange a jira issue either with in the issue itself or moving it along a Board/Backlog the resolution stays(Unresolved) normal and the ID number does not get a strikethrough

When somebody tries to edit a ticket by clicking on edit in the  top of the ticket it auto update the resolution to (None) and then Id numbers gets a strike through.

The only time i want the resolution filed updated is at the end when you move it a final status.  I would like it to be a required filed that you are required to select an option and not just auto update to Done

I am not sure where where to begin correcting the issue.  

 

Mohamed Riza _ServiceRocket_

Hi @Stephan Gruzinski 

I would recommend opening the affected issue and checking the history. Two possibilities I can think of here: 

1. You have an automation in place which sets the resolution once an issue has been edited. In which case you will then need to review the automations on your instance. 

2. The user himself set the resolution on the edit screen. In which case, you might want to remove this field from the edit screen to prevent users setting the resolution unless they are transitioning to the last column. 

On a side note, I would also recommend going to the resolutions on your instance. Ideally you should not have created a resolution called 'None' on the instance. This is because the way Jira knows an issue is resolved is if the resolution field is filled up. Hence, I would recommend removing this from your instance.