We are enabling ticket submit via email. Once a ticket is submitted via email, I'm not seeing anything that tells me it was an email submit. Ideally, I'd like to auto-assign email-submitted tickets to a special user so they stand out. I had used one of my existing emails and I forwarded it to the jira email acct and the TO acct (the submitting acct) was then in the body of the email. I set up an automation to look for that acct and do an auto-assign which works well. If a user sends a fresh email, I can't find anything for an automation to look for as a differentiator. Has anybody found a way to do this?
