Why we are not able to update/edit the fields in jira ticket?

Question

We are trying to edit the fields like "dev estimate", "original estimate" in the ticket but we can't  able to edit the fields. We have all required privileges to edit the ticket. Earlier we were able to edit the ticket.  But now we are not able to edit the tickets from the last 2 weeks. Can you please check and advice.

Note: The hosting type is "server".

Trudy P Claspill · Answer

Are there any other fields displayed on the screen with a red asterisk (like the Client_Facing field) that you have not filled in?

After you click the Update button and nothing happens, can you scroll to the top of the Edit Issue dialog to see if an error message is displayed there, like this?

Santhosh Gosula · Answer

Hello Trudy Claspill,

What happens when you try to edit other fields? Are you able to click in the fields? Are you able to change the values?

* Yes, I can able to change the field values but when I click on the update button nothing happened.

Trudy P Claspill · Answer

The message that shows in the screen for the Epic field is legitimate. You can't assign a sub-task type issue to an Epic. But that message should not prevent you from editing other fields and saving your changes.

What happens when you try to edit other fields? Are you able to click in the fields? Are you able to change the values?

Can you then click the Update button? If so, what happens then?