Problems with Intercom / Messaging product team

Question

Hi team,

I'm not sure if I'm doing something wrong here, but I'm unable to create _new_ conversations in the Atlas Intercom (team chat) feature. I can see all my previous convos but for the life of me now cannot work out how to create a new one. When I try to contact via previous messages threads these tend to go unanswered. I will post my feedback/queries in other community threads for now

Cheers

Nicola Sun · Answer

Hi Jack,

Thanks for reaching out, Intercom chat has been turned off.

The best way to post feedback / queries is either via Community or the 'Give Feedback' button in the top navigation bar within Atlas. Also happy to jump on a call to chat through if you prefer.

Thanks,

Nicola

Amanda Barber · Answer

@Daniella Latham might be able to help here.