nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why is the workflow different for old and new tickets logged?

Angus Smith_a22xui

Hi there community, On a certain project, the workflow on tickets already created only allows me to see 1 option (W/O on hold). When we create new tickets on this project for the same "assembly" process, we can see and select 2 options (W/O ON HOLD.....as well as W/O IN PROGRESS." I am a Jira admin, and can see both options in the older workflow tickets, but when logged in as a normal user or any other role (besides Jira admin) you can only see half the workflow options. See below screenshots.

I went through the audit log but could not find anything relating to this that was done.

Old workflow screenshot.png New workflow screenshot.png

Accepted answers

John Funk

Hi Angus - what Conditions are on the transition that regular users can’t see?

All comments

John Funk

Hi Angus - what Conditions are on the transition that regular users can’t see?

Angus Smith_a22xui

Hi John, regular users can't see the "W/O IN PROGRESS"

Angus Smith_a22xui

Hi John, apologies, I am new to Jira. Here is what you are looking for.

Workflow release conditions.png

John Funk

Okay, thanks. And that's what I figured was the problem. Change the All of the following conditions drop down to the Any of the following conditions option. Be sure to publish the changed workflow.