nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Email template trouble

Rumceisz

Hi All,

I have a big trouble with the HTML email template.

One of a project of our Jira instance need a custom create issue email template. They need only a few fields displayed, no hyperlinks and a custom field.

We inherited the Jira from a previous team but we aren't acquinted with HTML editing.

I attach the current email template and the HTML code - the top left part.

I signed the necessary fields and wishes on the attached pic.

Whenever we change something in the email template we get error message in the email.

Accepted answers

Jobin Kuruvilla [Adaptavist]

All you need to do is to remove the unwanted fields - starting from #text to the next #text. For the key, you can replace #text("common.concepts.key") with Request Number

All comments

Rumceisz

Sorry, this is the Top-left part's html code. I could attach only as pic.

Thanks in advance for your help!

Rumi

Jobin Kuruvilla [Adaptavist]

All you need to do is to remove the unwanted fields - starting from #text to the next #text. For the key, you can replace #text("common.concepts.key") with Request Number

Rumceisz

Hi Jobin,

it didn't work! I changed the #text("common.concepts.key") with Request Number and I got an error email. See attached txt!

Maybe is it in connection with the issuecreated.vm file? Because it contains only a few lines parsing these header, summary,etc. templates:

#parse("templates/email/html/includes/header.vm")
#parse("templates/email/html/includes/summary-topleft.vm")
#parse("templates/email/html/includes/summary-bottom.vm")
#parse("templates/email/html/includes/footer.vm")

I am so disapponted because I have no idea why I got error mails.

Thanks for help!

Rumi

Rumceisz

this is what i get

Jobin Kuruvilla [Adaptavist]

It complains about an extra #end. Is it working without that single change?

Jobin Kuruvilla [Adaptavist]

Well, the problem is, there is an extra #end at line 474 Can you attach the trmplate as a .txt file?

Rumceisz

Yes it's working without the change.

IT is HTML email template I didn't mention.

What can be wrong?

Jobin,

have you got a private email. I would send you the summary-top-left.vm and the issuecreated.vm for you. The original summary-top-left.vm is what I pasted above.

Thanks in advance for your help!

RUmi

Rumceisz

Hi All,

any idea how can solve that the footer covers the whole mail form left to right?

Thanks in advance!

Rumi

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