"Groups" field keep appearing after being removed from screens

Question

I have several projects where we are not using the "Groups" field and I don't want to display it in the screens, I have removed it from the Create/Edit/View Screens but it keeps appearing it again. Would someone know why it can be happening ? I have not found anything in the logs

Thanks!

Nathanael Motz · Answer

https://jira.atlassian.com/browse/JSDSERVER-15643

Mikail · Answer

Hello,

we have the same problem.

We have several Service Management projects and build our project structure before the group field was available. We use another customfield for the "groups function" and many automations are associated with that field.

That's why we kicked the groups field out of every screen, but after a while it just re-appears in every service management related screen and we need to kick it out again.

Is this a bug?

Best regards

Mikail

Ines B · Answer

It's a native field that appeared with Jira Service Management version 5.9, that allows to share the requests with Groups.

It's happening in multiple projects and I've removed from all screens