Can icons be displayed in a dashboard?

Question

I have a custom field called IC SLA that is displayed in a gadget. This field is basically the same as the Time to first response field, but when I look at the field in a filter, I can see the icon as part of the field that shows whether the SLA was met, not met, paused, or still in progress.

However, when I add this field to a gadget on a dashboard, I only see the time left for the SLA and the icon that displays whether the SLA has been met is not visible.

Is this expected behavior? Is there a way to display the icon on the dashboards?

Matt Parks1 · Answer

It's a Filter Results gadget.

I think the problem is that this is related to the Service Desk and this is controlled by the Service Desk plugin, but if someone could confirm, that would be great.

Silviu Burcea · Answer

What kind of gadget is it?