How to integrate with Zoho Desk

Question

Does anyone have experience with integrating OpsGenie with Zoho Desk? At minimum we would like to create a ticket in Zoho Desk from an alert in OpsGenie (forward the alert).

Nice to have, but not required:

- sync status updates (close ticket <-> close alert)

- sync notes

John M_2hpypf · Answer

Hi @Gijsbert ,

Our webhook sends an outbound payload but you may be right about Zoho flow only supporting outbound workflows, I'm not too familiar with it, but their support team should be able to clarify. If that is the case, you would need to setup a custom endpoint to receive the Opsgenie webhook and then send it to Zoho.

Gijsbert_uk40ur · Answer

Hi John,

Thank you for your answer. The webhook and Zoho flow only works from Zoho Desk --> OpsGenie if I understand correctly, we are looking for an integration the other way around.

The other two third party solutions seem to support this, I will investigate those.

John M_2hpypf · Answer

Hi @Gijsbert ,

John from Opsgenie support here, happy to assist!

While we do not have a pre-built integration for Zoho desk, our API integration can be used for building your own integrations. With Zoho desk, it looks like they have a webhook that can be triggered. As along as you can customize the webhook's payload to match what's required for a POST call to the 'create alert' endpoint in Opsgenie's API, it should work. If you can't customize the Zoho payload directly in Zoho, you can send it to another endpoint first to modify it, then send it to Opsgenie.

Alternatively, it looks like there are some third-party tools that have prebuilt integrations between Opsgenie and Zoho Desk, including Zoho flow, which I expect should work well with their Desk:

https://www.zohoflow.com/apps/opsgenie/integrations/

https://integrately.com/integrations/opsgenie/zoho-desk

https://www.appypie.com/integrate/apps/opsgenie/integrations/zoho-desk