Upgrade from v3.5.3 to 4.0.4 failed to shutdown service

Question

Hi,

When upgrading the current version on the machine to the latest one, it gave an error Confluence failed to shutdown. Please kill the process manually before proceeding.

I checked the service and it was stopped.  Previously it was running.

I also tried to stop the service before running the upgrade and it gave the same message.

I checked the machine log and there's nothing there.

Thanks,

Huy

Huy Ung · Answer

Thanks for the suggestions.

It's Windows Server. I tried rebooting the machine and setting the service to manually but still getting the error message.

I have also downloaded MS Internal. Did not see any process coming from that particular folder.

Not sure but the server also have Crowd, Jira and Crucible/FishEye.

It's authenticated using Crowd.

Huy Ung · Answer

Thanks for the suggestions.

It's Windows Server.  I tried rebooting the machine and setting the service to manually but still getting the error message.

I have also downloaded MS Internal.  Did not see any process coming from that particular folder.

Not sure but the server also have Crowd, Jira and Crucible/FishEye.

It's authenticated using Crowd.

Remon van G · Answer

FYI: this cmd line entry does the same listing in windows:

WMIC /OUTPUT:C:	emp\ProcessList.txt PROCESS get Caption,Commandline,Processid

Then open C:	emp\ProcessList.txt and kill the process. A tool like the MS sysinternals is real usefull here. (http://technet.microsoft.com/en-us/sysinternals/bb896653)

But Sander's advice defenately does the same :)