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License cannot be updated

汪红卫

Hello,

Our Jira updates license. currently we are using 9.12.1 version.But there is an error message when updating：“

Unable to install this license.

This license is not applicable to the selected product. Please ensure that the license is available for the selected product and contact support if the issue persists.

”

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Ollie Guan

Hi @汪红卫 ,

What is your upgrade target version?

汪红卫

Ollie Guan

A trial license gives you access to a full instance of Jira Data Center for 30 days. At the end of the trial period, your Jira Data Center site will become read-only, and you'll have the option to buy a full license to continue using it so that you won't lose any of your projects or data.

https://confluence.atlassian.com/adminjiraserver0900/get-a-jira-data-center-trial-license-1189481779.html

our Data Center license must match the one you used for Server. For example, if your Server license included Jira Software and Jira Service Management but the new one has Jira Software only, you won't be able to update it and will most likely see the following error

https://confluence.atlassian.com/adminjiraserver0900/upgrade-from-jira-server-to-jira-data-center-1142254655.html

汪红卫

ok,thanks

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