Can you configure a default set of fields for all requests in a project service desk

Michael Ekholm

I have selected and ordered a set of fields for each request type in a service desk portal related to a project individually.  It seems like there should be a way to set a default set of fields, and their order for a service desk even if the fields in the request are optional.  I used the required setting to bring in some fields, but I really just want to have a default set of fields for any request types that are added to the service desk.   Is there any way to do this?

Saulius Styga

There is no way to do this. You will have to select fields manually each time you are configuring request type. We've used some kind of auto clicker software to speed up the job.