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How can Implement a way to be unable to close ticket until a day after an End Date Field is reached?

Jayven Khoonsirivong

I am looking into a way to be unable to close a ticket until a day after our event end date field is reached. On top of this, when the day is reached, put in an internal comment by the system, or as a specific user, to mention its now available to close.

My logic goes:

Ticket created 12/1/24. Which includes event end date 12/8/24.

On 12/8, put in an internal comment "Sample". On 12/9, you are now able to close the ticket.

Accepted answers

Aaron Pavez _ServiceRocket_

As @Matt Parks mention.

You must use a third-party plugin since you need to add a condition between two fields.

either one of those is a good fit. But I'm inclined to JSU. easy and powerful and less coding.

But based on the screenshot you already have a third-party plugin. It seems its JWT:

https://marketplace.atlassian.com/apps/29496/jira-workflow-toolbox?hosting=cloud&tab=overview

Since I'm not versed in that app, reach out to them for your use case. they should be able to help you.

> And this is under the All transition in the workflow

You need to set the conditions under the transition you need.

> way to be unable to close a ticket

on your use case it will be on the RESOLVED or DONE. or the one you use to close the Jira issue.

Regards

All comments

Aaron Pavez _ServiceRocket_

Hi @Jayven Khoonsirivong

You can use a condition in the workflow to impede the Status change to DONE by using the Value field:

Value Field

Allows to execute a transition if the given value of a field is equal to a constant value, or simply set.

2024-02-13 16_58_05-Add Workflow Transition Condition - Jira — Mozilla Firefox.jpg

Then you can use a date field with the format mentioned in the information box.

Regards

Aaron

Jayven Khoonsirivong

Hi Aaron. Im seeing Triggers, Conditions, Validators, and Post Functions in the workflow transitions. No 'Add Parameters To Condition' as you shown (unless Im in the wrong area of course).

Screenshot 2024-02-13 124830.png

Aaron Pavez _ServiceRocket_

Hi @Jayven Khoonsirivong

Click on Add condition -> Value field(the last one)

Regards

Aaron

Jayven Khoonsirivong

Hi @Aaron Pavez _ServiceRocket_ . I want to make sure this is the right logic:

So it seemed like the value field couldnt include a condition statement to check todays date vs the event date field I was hoping for and routed the logic into a "Comparison Condition based on 2 fields based on the following parameters"

Screenshot 2024-02-13 162000.png

Would this allow the transition to resolved work as intended?

And this is under the All transition in the workflow

Screenshot 2024-02-13 155622.png

Aaron Pavez _ServiceRocket_

As @Matt Parks mention.

You must use a third-party plugin since you need to add a condition between two fields.

either one of those is a good fit. But I'm inclined to JSU. easy and powerful and less coding.

But based on the screenshot you already have a third-party plugin. It seems its JWT:

https://marketplace.atlassian.com/apps/29496/jira-workflow-toolbox?hosting=cloud&tab=overview

Since I'm not versed in that app, reach out to them for your use case. they should be able to help you.

> And this is under the All transition in the workflow

You need to set the conditions under the transition you need.

> way to be unable to close a ticket

on your use case it will be on the RESOLVED or DONE. or the one you use to close the Jira issue.

Regards

Jayven Khoonsirivong

I used @Matt Parks 's suggestion along with yours. JSU was the way to go and this works with my use case. Time to edit some workflows!

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