Cannot fetch the changed values of a Custom field in the Email template

Question

Hi,

I want to add throw an email to a particular user when someone changes the custom field Business Priority(Customfield_11406). I can almost do it.

My problem is that I cant fetch the values of this custom field.

I want to display the old and new value of the Buisness priority Field. I read several posts but seems none works for me.

My condition is : changeItems.any {it.get('field')=='Business Priority'}

Email Template is:

Summary = $issue.summary
Description: ${issue.description}
The priority of $issue.issueType.name $issue.key has been changedto $issue.getCustomFieldValue("customfield_11406")

Old value :

Please review if necessary.

As soon as I add $issue.getCustomFieldValue("customfield_11406") , it throws an error saying

No such property: getCustomFieldValue for class: com.atlassian.jira.issue.IssueImpl

Sakshi Mittal · Answer

I have opened GRV-867 for this.

Sakshi Mittal · Answer

Thanos, I tried but unfortunatley it is not working. I created another variable to capture the business priority of issue type original issue. My script is as below: <% def subTaskCustomField = com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_11406") def customFieldValue = issue.getCustomFieldValue(subTaskCustomField) %> <% def subTaskCustomField1 = com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_11406") def customFieldValue1 = originalIssue.getCustomFieldValue(subTaskCustomField1) %> Issue : $issue.key Summary : $issue.summary Description: ${issue.description} The priority of $issue.issueType.name $issue.key has been changed from '$customFieldValue1' to '$customFieldValue' by $currentUser. Please review if necessary. Regards Sakshi

Thanos Batagiannis _Adaptavist_ · Answer

Try to use the 'originalIssue', is type of Issue and represents the issue object before changes have been applied, on the other hand the 'issue' represents the current issue.