Customers can't browse Assets objects

Question

Hi,

As I want to allow customers to browse objects in my portal I turned on the Assets option "Object Schema Users permissions for Jira Service Management Customers" but it still shows blank fields in customer portal.

When I add a customer in the specific role "Object Schema Users" it works as expected.

Do you have any ideas about this?

Thank you.

Nathan Thibaudin · Answer

Hi, for your information we just upgraded our Jira instance to 5.12.13 and this bug seems to be resolved.

Thank you for helping.

Zachary Hayes · Answer

Are these asset fields filtering using AQL in their context configuration? If it filters off of a value the user doesn't have access to, such as a Team field, they won't see any options

Nathan Thibaudin · Answer

@Joseph Chung Yin

Thank you for your answer.

When I try to create a request with a customer account I can't see the available options in each Assets field. Below the fields "Compte client", "Produit" and "Module" are Assets fields.

Below my Assets schema roles configuration:

I will try to contact the support team.

Thank you.