I update the Priorities, but the Priority field stays the same

Serina Howard

I went to System -> Requests -> Priorities and created a new priority, deleted one and changed the order around. I put the priority field in my custom default screen that set up for create / edit. The values on the screen are "Important", "Minor", "Simple" and the Priorities in the Administration section are "Critical", "Major", "Minor", "Critical".

Nic Brough -Adaptavist-

It sounds like one of your admins has added a custom field with a different list from the Admin section?

I'm not sure about your phrase "system -> requests -> Priorities" as the off-the-shelf English in Jira is "Administration -> Priorities", so I'm questioning my understanding of what you're doing. But the list in the Admin screen you've got is definitely the default list of Jira priorities. If you're not seeing that, then check the field names carefully - is it definitely the *system* priority field offering you a different list, or is it some other field (Resolution is the other configurable list, or you could add a custom field select list with totally different options)