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Can't recover my account (e-mail verification)

Vinícius Pelatieri

I recently cleaned my browser cookies and logged out of my other Trello's account. When asked for my e-mail to do the verification, I informed my ProtonMail personal e-mail that was linked to my account, but the recover link was never received. Please, if someone from the support could contact me, I'd be grateful. I can't lose that account!

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Nikola Perisic

Welcome to the community @Vinícius Pelatieri !

You might refer to this page right here: https://community.atlassian.com/t5/Trello-questions/VERIFICATION-EMAIL-NOT-RECEIVED/qaq-p/2017817

Vinícius Pelatieri

That didn't work for me. How may I open a ticket for my account, as in one of the answers?

Nikola Perisic

You can use this link here: https://support.atlassian.com/contact/

Vinícius Pelatieri

I created the ticket, and I'm waiting for the support contact. Thank you.
As like the verification e-mail, is it possible for the answer from the support never comes up?