Move my Statuspage to a different Organization

Abraham Musalem

If you need to transfer one of your Statuspages to a different Atlassian Organization, please submit a ticket to our support team. To ensure faster service and a smoother move, kindly fill out the following checklist in the description of your ticket so that we have all the necessary details beforehand:

Source Organization Information

• URLs of the status pages you want moved:

• Are you paying directly through Atlassian or paying through one of our Partners? : (yes/no)

• Atlassian Site URL:

Destination Organization Information

• Destination Atlassian Site URL:

• Are you paying directly through Atlassian or paying through one of our Partners? : (yes/no)

• Does the Destination Atlassian have Statuspage? If not, please take out a Statuspage trial on the Destination Atlassian site and create a “temp” page.

FAQ About Page Moves

Q: Will anything change or be deleted from my page after the move?

A: Moving your page does not affect your subscribers, incidents, maintenances, Activity log, or any other data internal to the page. The only things that will need to be updated are the following:

• Statuspage API keys

  • These are organization-specific so they will need to be updated anywhere you are using them after the move

• Domain Verification if using a custom send-from email

  • If you are using a custom send from email, you will need to edit your DNS setting with the new record. This record contains your Statuspage Organization ID which will change after the move.
    You can find the new record in the DNS tab within Statuspage.

Q: When we added Statuspage to our main account we created a “temp” page. Will the migration overwrite this dummy page, or will both pages coexist in the same Statuspage account?

A: They will coexist, you'll see 2 pages under your new Statuspage product. You can always delete the “temp” page after the page move is completed.

Q: Post-migration, will the old Atlassian organization remain or will it be deleted once the page is migrated out of it ?

A: It will remain, however, it can be deleted at any time if there is no longer a need for it, depending if you have other products in that organization.

Q: Post-migration, will the page we moved be accessible instantly or will there be some down time?

A: This will depend on how you were paying for the page initially, whether that is via credit card or invoice. We will provide you more information for your specific case in your support ticket.

 

In order to ensure that we continue to provide useful content, please let us know if this Article is helpful (Thumbs Up/Down). Also, to help us improve, feel free to provide additional feedback (directly in the community).