How can I customize the message posted on StatusPage when closing the alert & incident from an email

Guilherme Nicolosi

We have a StatusPage integration to Opsgenie that's triggered via an email integration.

Basically we have an email integration that receives the notification emails from a Third Party StatusPage. That triggers an alert to be created in Opsgenie which in turn creates a StatusPage incident on our own instance. 

I can tweak the initial message by modifying the alert message and description using a policy and that's all good.

My issue is with the closure. I want to automate the closure of my alert and my StatusPage incident based on the receival of the resolved email notification. However I cannot find a way to modify the alert description. It simply adds the email body to the SP incident.

Mubeen Mohammed

Hello @Guilherme Nicolosi 

Thank you for contacting the Atlassian Community. This is Mubeen.

It seems like you're looking for a way to customize and automate the closure of alerts and StatusPage incidents based on the receipt of a resolved email notification in Opsgenie triggered from Email Integration.

However, for the alerts that are created from other integrations(In your case EmailIntegration) when the alert is closed, you will have the option to define the exact action you want to define to the Statuspage Incident.

May I please confirm if you are noticing any issues with defining these alert conditions?

If helps further troubleshoot the specific issue you can raise a ticket referring to this community post at https://support.atlassian.com/contact/ > Technical issues Bugs > select Opsgenie product. So we can further review your account and help validate the exact account settings to achieve your requirements.

I hope the details provided are helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer