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Create issue without request type

Charlie Misonne

I have a JSM project on Jira DC.

I need to allow agent to create issues of a specific type via Jira (not via portal) without request type.

The creation seems to work fine but as soon as the agent edits the issue a request type seems to be required. I'm quite sure it can be done on JSM Cloud, is it not supported on DC?

2024-02-07 13_36_28-Edit Issue.png

Accepted answers

Charlie Misonne

Found it: I removed the customer request type field from my edit screen and it works now.

All comments

Florian Bonniec

Hi @Charlie Misonne

Do you have app such as Scriptrunner. You may have a Behaviour configured on this that require the field to have a value.

Regards

Charlie Misonne

Hi Florian,

I have scriptrunner but no behaviors.

I now removed the customer request type field from my edit screen and it works! I guess it does not accept an empty value for some reason.

kind regards,

Charlie

Charlie Misonne

Found it: I removed the customer request type field from my edit screen and it works now.

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