Index does not work correctly

Egbert Jansen

Still having problems with the index.

If a reindex works, the index will be updated for around 2 weeks, after that there will be no update anymore.

I have to do a reindex manually. During the reindex, people can not use Confluence (it's locked up) and most of the times I have to stop and start confluence to get it working again.

JohnA_xb3t2l

Hi Egbert,

It sounds like your index may have actually become corrupted and that is why re-indexing works for 2 weeks and then it starts to degrade again. So, top test this theory I'd like to ask you to rebuild the index from scratch by following the instructions in this document: https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch

You can also check the things in this document to make sure your index isn't failing for some of the most common reasons, such as the disk running out of space and/or the instance running low on memory: https://confluence.atlassian.com/display/CONFKB/Searching+and+Indexing+Troubleshooting

If none of those work for you, please contact Support so that we can investigate what is breaking your index and advise you how to resolve the problem.

All the best,
John