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Proper Way to Delete User Created "Unresolved"

carlos andrade_kuc0lo

Our Jira has an user created "Unresolved" option for the resolution field. I know this violates the first rule of Jira Administration, so I need to delete it. Now, there are a lot of issues with these resolution. Do I need to do something with them before I delete the "Unresolved" option?

Accepted answers

Nic Brough -Adaptavist-

Hi Carlos,

You do not need to do anything with these broken issues. When you delete the resolution, Jira will ask you what you want to swap them all to, and handle it for you.

But, this is likely to leave you with a load of unresolved resolved issues. I would very strongly recommend setting aside some time to do some reading and correction (I've had to do this many, many times over the years).

Run a search for all issues that have "unresolved" set
Include their status in the results, to get a feel for how badly damaged your data is
Change the search so that it excludes all issues that are an in an "end" status - if they are closed, ended, cancelled, done, etc, the "unresolved" is not going to be a problem if you are going to move them all to "fixed" or "won't do" or any other resolution.
With the remaining "resolved but not resolved" issues, use bulk-edit to move them all back to any status that means "needs more attention from the team", and hope that someone has put a "clear resolution" post-function on all the transition. As a nice admin, you could then re-close them all, via a transition that sets the resolution. As a lazy admin, you could just tell all your users to expect to see a load of stuff they need to re-close to get them off the to-do list

All comments

Nic Brough -Adaptavist-

Hi Carlos,

You do not need to do anything with these broken issues. When you delete the resolution, Jira will ask you what you want to swap them all to, and handle it for you.

Run a search for all issues that have "unresolved" set
Include their status in the results, to get a feel for how badly damaged your data is
Change the search so that it excludes all issues that are an in an "end" status - if they are closed, ended, cancelled, done, etc, the "unresolved" is not going to be a problem if you are going to move them all to "fixed" or "won't do" or any other resolution.
With the remaining "resolved but not resolved" issues, use bulk-edit to move them all back to any status that means "needs more attention from the team", and hope that someone has put a "clear resolution" post-function on all the transition. As a nice admin, you could then re-close them all, via a transition that sets the resolution. As a lazy admin, you could just tell all your users to expect to see a load of stuff they need to re-close to get them off the to-do list

carlos andrade_kuc0lo

Thank you so much Nick! I will definitely make sure all necessary transitions have the right post function.

Now I noticed that we might also have user created "None" and "Null" Should I get rid of those too? resolution options.png

Nic Brough -Adaptavist-

Absolutley, yes, you need to get rid of all the false resolutions here!

I would delete all but one of your broken resolutions right now. This will also simplify the task of removals - having to look for several different broken resolutions is harder than looking for one!

carlos andrade_kuc0lo

Makes sense! Thanks Nic!

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