I'm wanting to migrate from Jira server to cloud. Trying to Install the Jira Cloud Migration Assistant It says: To install the assistant: * In Jira Server or Data Center, go to Administration > Manage apps. * Select Find new apps. * Search for Jira Cloud Migration Assistant. * Select Install. At step 2 it says "End of sale and support for server apps" and I have no idea how to get past this. Can someone help? Thanks Barrie

Unfortunately I'm now on an unpaid plan - I only have 2 users with a handful of light projects. I was a paid one until a few days ago. Seems I can only wait and hope one of the lovely support staff and developers from Atlassian who check in regularly to help answer tricky or highly technical questions can assist me.

Thank you for trying, I really appreciate it. I'll see if the official support can help.

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Too late to install Jira Cloud Migration Assistant?

Barrie Walker

I'm wanting to migrate from Jira server to cloud.

Trying to Install the Jira Cloud Migration Assistant

It says:

To install the assistant:

In Jira Server or Data Center, go to Administration > Manage apps.
Select Find new apps.
Search for Jira Cloud Migration Assistant.
Select Install.

At step 2 it says "End of sale and support for server apps"

and I have no idea how to get past this.

Can someone help?

Thanks
Barrie

Accepted answers

All comments

Rebekka Heilmann (viadee)

Hi @Barrie Walker

can you check, whether it's been already pre-installed? You are on a current Jira version and at some point the App has been included in the Install packages.

Administration > System > Migrate to Cloud

Is that option available in your system?

Nikola Perisic

Hello @Barrie Walker

This app should be a system app now.

Try going to the Managed Apps and then filter out System Apps and try to find the JCMA app.

Barrie Walker

That option is there.

Thank you.

Barrie Walker

However, clicking on it brings up a blank page.

By which I mean a page with the menus and side bar but nothing where information or actions would be.

swat09

I have the same issue. My version of Jira is 8.5.5, so I do not have it already installed

Barrie Walker

Unfortunately I'm not finding JCMA.

Barrie Walker

I was too literal.

I have found "Jira Cloud Migration Assistant"

7 modules offering to be disabled.

Rebekka Heilmann (viadee)

Can you provide a screenshot?

Andy Heinzer

Hi @Barrie Walker

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-1742458

I recommend that you create a support zip from your environment and including that in that ticket so that our support team can take a closer look at your logs.

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