Hide a Status in a workflow based on a custom column value.

Question

Hi ,

I have created a Change management workflow in Jira Service-Desk . The flow is as below

Open -> Dev Lead Approval -> (Approve) -> QE Approval  > (Approve) -> UAT Approval -> (Approve) -> Resolved.

I have created a custom column "Agent" with multiple single select values.  if this column value  not "agent1", I need to update the workflow as below (skip the UAE approval status)

Open -> Dev Lead Approval -> (Approve) -> QE Approval -> (Approve) -> Resolved.

I tried below option.

1. In the configuration of approve transition between  Dev Lead Approval & QE Approval, added  a show/hide condition which checks the custom column value and evaluate true/false.

2. If false, the transaction will not shown.

I ran the workflow and I can see the transition condition ran successfully. But, still the workflow is moving to UAT Approval status after the QE Approval status approval.  Is there anything I am missing here? please guide.

Marc -Devoteam- · Answer

No, you can add another transition from QE to Resolved

You would need to have a validator or condition on the transitions that are is available.

You might require a marketplace app on this, as basic validators or conditions can't offer what you want.

baiju mohan · Answer

Hi @Marc -Devoteam-

Thanks for the reply. This means I need to create a new workflow without the UAT status? Is it possible to have two approval transitions in the workflow 1. QE to resolved 2. QE to UAT and activate only of them based on custom column value?

Marc -Devoteam- · Answer

Hi @baiju mohan

A workflow is set on a project, this flow can't be changed on field information.

Your approval transition from QE to UAT is based on the approval given. Then you would need to add a different approval transition from QE to Resolved.