Incoming external email formatting - text is white on white background

Question

Good morning,

Several external vendors will reply to a support ticket by email, however, when the email content is displayed in the support ticket, the text formatting changes to white font on white background.  You have to highlight the text with your mouse in order to read it.  I did confirm that there is no special formatting in the original external email - the vendor forwarded the email directly to me.

I have read on other posts that Jira has trouble with HTML formatting in emails but I haven't seen this specific issue addressed.  I have also seen open tickets with Jira to resolve the external email formatting issues but these tickets are years old and doesn't look like there was any resolution.

Has anyone else experienced a similar issue?  Is there a possible work around?

We are using Jira Service Management Server.

Tejas Pillai_t2nh9d · Answer

Do we have a resolution for this .@Stefan Voogt did you find a resolution or a workaround for this.We are also seeing a similar issue

Stefan Voogt · Answer

Same here,

When receiving mails from Microsoft. Jira seems to have trouble showing the right format, while Outlook and Zendesk (for example) show a normal (readable) format.

Strange that a product like has trouble reading a simple email.

Although we use the cloud version of Jira service management