Adding a Subscriber via API and skip the confirmation notification

Question

Hi StatusPage Team,

We try to inser a subscriber to our StatusPage via the API when an Incident is being created, and we have a weird behaviour. When an Incident is being created then:

- the subscriber gets immediately the confirmation Email (although in the payload we have set "skip_confirmation_notification": true )

- and right after that the subscriber gets a second email with the unsubscribe notification.

What are we doing wrong?

Jesse Klein · Answer

Hi Roman,

The team created this article that goes into more detail about the changes: https://community.atlassian.com/t5/Statuspage-articles/Change-to-Skip-Confirmation-Notification-option-in-Statuspage/ba-p/2624654

Hopefully, that helps!

Regards,
Jesse

Roman Temekunidi · Answer

Hi @Jesse Klein ,

Have you got any updates on this?

I'm having the same issue. When I set the "skip_confirmation_notification": true, the subscriber still gets the notification.

Jesse Klein · Answer

Hello there,

Thanks for reaching out to the community about how the skip confirmation email is not working. I did some investigating and it seems we currently have this off. The team should be creating a doc that talks more about why this change was made. For the second issue, I can't recreate this. Is this happening on every email or just select ones? If you have a paid account, I recommend reaching out to us at support.atlassian.com and we can dive deeper into the issue. Thanks for your time!

Regards,
Jesse