How to add an additional field to an approval step in the portal view

Question

We have a simple approval step in our ticket workflow.  During this approval step, we want the approver to fill out an additional custom field before the click 'approve' or 'deny'.  I created the custom field and added it to the project and screen, but I cannot see where to make it appear at that approval step.  any ideas?

Benjamin_tmh9yg · Accepted Answer

Hi @Anora C ,

Welcome! The only place on the portal that can make a field required is during creating the request. The rest of the screen is a dialogue between the agent and end-user. You maybe able to do this with add-ons where they can make fields appear on the portal.

I know if you are on the Jira side, you can place a screen with the field in the transition and then add a validator to make sure the user enter a value in the field.

-Ben