Mobile SMS Facility

Ramesha Krishna

Hi All,

Request your help in letting us know if it's possible for triggering a Mobile SMS to some of few seleceted resources when ticket gets assigned to the resources.

Purpose : To let us know if the JIRA application can support Mobile SMS facility.

Regards,
Ramesha K

Nic Brough -Adaptavist-

There's a couple of approaches to this.

• The most simple is to forward an email to an SMS gateway (although Jira emails are quite wordy, so when I've done this, I've forwarded the email to a mailbox which has a script that extracted the basic info and forwarded a shortened version to the SMS gateway)
• You could use webhoooks to trigger something if your SMS systems have suitable interfaces you can hook into
• You could use post-functions or listeners to poke your SMS system with relevant data (similar to the plugins that push messages into hipchat etc)
• You could use a 3rd party integration such as Zapier
• There's at least one plugin in the marketplace that can pick up Jira changes and poke SMS systems.

Note that all of these options require you to have an SMS gateway of some sort.