Service Management - Multiple emails - How to know what was the received inbox

Question

Hi,

We are using the feature to have several emails configured in our Service Management Portal. (Data Center)

Once the emails are received, the ticket is created with:

Custom Channel = email.

It is possible to know if the email was   A@a.com or B@a.com?

Yes... we can use different issue types, one for each email. But that can't be the case.

Probably with some Custom field, and some automation reading a smart value.?

Thanks in advance.

Humberto Gomes · Answer

Still waiting for some support.

Humberto Gomes · Answer

I found this:

but .value is the same info:  email / API / ...

Doesn't tell me what was email used.

can't find if there is other property like   .email   or   .adresss   or  .name...

Humberto Gomes · Answer

Hi,

No one can help here?