Jira is not displaying customers involved in the email notification

Weam_j21y62

Hi there,

When Jira is sending out the comment as an email notification to the customers involved, it is not displaying the names of other recipients names in the email as a CC, it is only showing the TO intended person.

Is there any option in Jira to activate to display the all the customers involved in the ticket to be displayed in the email?

 

Regards,

Rebekka Heilmann (viadee)

Hi @Weam and welcome to the Community!

I wasn't able to test this as our Test instance doesn't send Emails at the moment. But, I found this old thread: Use value of 'request participants' in a comment (atlassian.com)

You could either try to customize the Email sent (Project Settings > Customer notifications) and add 

${issue.Request Participants.displayName}

 or you can disable the default email and create an Automation rule instead. You then access the value by 

{{issue.Request Participants.displayName}}