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I can't link a Slack channel to my Atlas project.

Carlos Garcia Navarro

Hello,

From Atlas, I'm trying to add a Slack channel in the followers section, but the specific Slack channel doesn't show up as an option. What are the criteria for Slack channels to be searchable and selectable?

I also tried to paste the link of the Atlas project in the Slack channel, but even though I get a success message, no link happens.

What am I missing? Thanks!

Screenshot 2024-01-21 at 5.24.08 PM.png

Accepted answers

Amanda Barber

Have you tried using the /atlas command in Slack or /atlas connect <URL> shortcut will directly link your Atlas project with Slack?

Nir Nikolaevsky

Hi @Carlos Garcia Navarro 👋

Let's figure this out! I have a few questions to help narrow it down

Is the project you're trying to connect a private project?
Can you see other channels from the same Slack workspace? Is it only the one channel you're trying to connect that's missing?
You mentioned getting a success message in Slack, can you please send a screenshot?

All comments

Amanda Barber

Have you tried using the /atlas command in Slack or /atlas connect <URL> shortcut will directly link your Atlas project with Slack?

Carlos Garcia Navarro

Yes, but it didn't work.

Amanda Barber

Can you maybe uninstall and reinstall the app in Slack?

Carlos Garcia Navarro

These are all good ideas. I tried that too, but the problem persists. Are you able to connect the Atlas projects with any Slack channels? I wonder if there are some criteria...

Nir Nikolaevsky

Hi @Carlos Garcia Navarro 👋

Let's figure this out! I have a few questions to help narrow it down

Is the project you're trying to connect a private project?
Can you see other channels from the same Slack workspace? Is it only the one channel you're trying to connect that's missing?
You mentioned getting a success message in Slack, can you please send a screenshot?

Carlos Garcia Navarro

Hi @Nir Nikolaevsky ,

I was able to resolve this issue finally! :-). The problem was that there were channels in two different workspaces. I had to re-installl the Slack app but selecting the other Slack workspace, and then I got access to all the channels.Thanks for all the good questions and suggestions!

Nir Nikolaevsky

Glad you managed to resolve it and thanks for sharing this with the community! 🙂