Automation Rule

Question

Hi team,

I need an automation rule suggestion here is the requirement.

Example: I have standard issue type as "Observation" and Subtask issue type as "Management Action Plan" when users create ticket with "Observation" and if that issue has 3 subtasks containing different status like "Inprogress" ,"In review", "Implemented" then parent issue should consider the least status that is "Inprogress" as the status and update in the parent issue status.

Could you please suggest me the automation rule.

Regards,

Prathyusha

Fabian Lim · Answer

Yes, it's not the exact solution, but it should give you an idea.

You will probably need a few conditions to check and move the parent to the right status.  Like if one of them is in "In Progress" then the parent to in progress.

PRATHYUSHA DONTHULA · Answer

These automations will not work.

My workflow consists of any to any status transition which has open,Inprogress,Implemented,In review,closed.

So once the standard issue type "Observation" is created and in that consider there are 4 subtasks created and those subtasks has different status then parent issue "Observation" should consider least status of the workflow that is if subtask contains open,Inprogress,Implemented,In review then the parent task should take "open" status if there are Inprogress,Implemented,In review then parent task should move to "In progress" status.

Fabian Lim · Answer

Hi @PRATHYUSHA DONTHULA

Welcome to the community!

You can follow this thread here: https://community.atlassian.com/t5/Automation-discussions/Jira-Automation-Video-Tutorial-on-how-to-keep-Parent-and/td-p/1783535

Instead of having all issues change status, you can set it that as long as one of them moves the transition then move the parent ticket.

I hope this helps.

Fabian