Hi - when an issue is re-opened after being marked as Resolved, the Resolution of Done is not removed. I believe this is causing the issue to appear crossed out (e.g. DOCS-2899) even so it is re-opened. Can this be fixed? So, I guess there are two questions. * Shouldn't JIRA remove the Resolution 'Done' when an issue is re-opened? * If not, can we remove it manually? (I don't see an option for that.) Main point: We don't want the issue to appear struck out after being re-opened. Thanks, mariola

Removed as per suggestion by Matt and Nic :)

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Remove Resolution 'Done'.

mariola howell1

Hi - when an issue is re-opened after being marked as Resolved, the Resolution of Done is not removed. I believe this is causing the issue to appear crossed out (e.g. DOCS-2899) even so it is re-opened. Can this be fixed?

So, I guess there are two questions.

Shouldn't JIRA remove the Resolution 'Done' when an issue is re-opened?
If not, can we remove it manually? (I don't see an option for that.)

Main point: We don't want the issue to appear struck out after being re-opened.

Thanks,

mariola

Accepted answers

All comments

unknown

You have a couple of options here:

Create a transition (like Close to Reopen) that will have a post-function to "The Resolution of the issue will be cleared."
Add the "Resolution" field in your desired transition screen.

Nic Brough -Adaptavist-

NO! Never put the Resolution field on the Edit screen - it means that every time someone edits an issue, they will resolve it!

Nic Brough -Adaptavist-

Gabrielle is going in the right direction - you have two cases to fix:

To prevent the problem happening in the future, add the post-function Gabrielle mentions to all the transitions that go from a "closed" type status to a "re-opened" type one.

To fix the currently broken issues, either fix the workflow as above and then cycle them through it, or create transitions that do not change the status but have the "clear" post-function on them.

unknown

Yes, an option she can take but not highly advised.

MattS

Seriously, it's just not an option.

MattS

Mariola, there is a set of advice at https://confluence.atlassian.com/display/JIRA/Configuring+Workflow?focusedCommentId=334430506#comment-334430506 that includes this information

Steven F Behnke

As the others are indicating, you should control this on a workflow. The workflow you're using, someone left out the 'clear resolution' postfunction from the reopen transition. That's all that is missing.

mariola howell1

Thank you, ALL!

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