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"Send a custom email" post function - mail not sent

Arianna Fabbri

Hi,

I've added some post functions "Send a custom email" that are apparently working if I try to execute a preview but are not really working. Users tell me that they are not receiving emails.

I've added some lines of log and the log is correctly printed but no mails are sent.

How can I further debug the reasons of this problem?

thank you

Accepted answers

All comments

Arianna Fabbri

The "Send custom email" post function has to be added before or after the issue reindex? Is this important or not?

Jonny Carter_3nm6du

So, JIRA keeps a separate log for the mail handler. Look for atlassian-jira-outgoing-mail.log in your JIRA home. If JIRA's having trouble sending out the messages for some reason, the errors will likely be in there.

Your log statements may not show up in your logs unless you use log.warn or log.error. Alternately, you can crank up the logging level for the ScriptRunner packages by running the script below in the Script Console.

import org.apache.log4j.Level
import org.apache.log4j.Logger

Logger.getLogger("com.onresolve.jira.groovy").setLevel(Level.DEBUG)

Those logs will show up in the normal atlassian-jira.log file.

Arianna Fabbri

Hi @Jonny Carter [Adaptavist],

I've enabled to DEBUG log directly in the post function "Send Custom Email" in order to print:

if the step is executed
if the condition is true
how are the recipients of the email

I've also enabled the outgoing-email-log

The problem is that:

from the log I see that the condition is true and the recipients are correctly selected
from the workflow step I get a green check exactly on the timestamp of the logged execution
in the outgoing-mail-log there are no entries related to my email
the recipients are not receiving any notification (until some weeks ago the same workflow with the same notifications was working )

Should I have to update to the last version of script runner? We currently have version 4.1.3.11 and I see that there is version 4.1.3.22 available for download.

Thank you again for your support

Jonny Carter_3nm6du

There was a small change in 4.1.3.22 that made it a bit easier to pick users for scripts like Send Custom Email. I'd be surprised if that resolved your issue–if anything, it sounds like there may be something amiss with your mail server configuration–but it's definitely worth a shot.

Jonny Carter_3nm6du

Also, I'd be curious what else might have changed in your JIRA instance in the past few weeks. If your notification script didn't change, is there anything else that could have caused the issue?

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