Cannot start JIRA 5.1.1 after upgrade

Tom60

After upgrading JIRA in our TEST environment from 4.4 to 5.1.1, I cannot start JIRA.

Catalina.log:

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Aug 20, 2012 3:17:22 PM org.apache.catalina.core.StandardContext start

SEVERE: Error listenerStart

Aug 20, 2012 3:17:22 PM org.apache.catalina.core.StandardContext start

SEVERE: Context startup failed due to previous errors

atlassian-jira.log:

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2012-08-20 15:17:22,347 main ERROR atlassian.jira.startup.LauncherContextListener Unable to start JIRA.

java.lang.NoClassDefFoundError: com/atlassian/jira/service/util/handler/CreateOrCommentHandler

Tom60

It seems that there is was a plugin that was incompatible with the version of JIRA that I was using. In order to fix this issue, I did the following:

1. Ensure that there is no plugin inside your <tt>$JIRA_HOME</tt><tt>/plugins/installed-plugins</tt>folder with a name similar to <tt>com.atlassian.jira.service.util.handler.CreateOrCommentHandler</tt>

2. Remove all the content of the following temporary directories:

o <tt>$JIRA_HOME</tt><tt>/plugins/.bundled-plugins</tt>

o <tt>$JIRA_HOME</tt><tt>/plugins/.osgi-plugins</tt>

o <tt>$JIRA_HOME</tt><tt>/caches/indexes/</tt>

o <tt>$JIRA_INSTALL</tt><tt>/work</tt>

3. Start JIRA

4. Run the re-index