We are trying to upgrade from Jira core version 9.4.14 to Jira core 9.12.0 on a Linux based operating system but it fails and Jira will not load after we try.Is this jump up to 9.12.0 a to big a step?If so what is the process that we need to take to get us there?
@Kevin Crookes -
Are you on Data Center setup for your server env? Please note that server env will be de-supported in Feb, 2024 by Atlassian.
So for upgrading to 9.12.x LTS, you need to ensure that you are conducting it from a Data Center env setup based on my understanding.
You should also contact Atlassian Support for further assistance if needed (https://support.atlassian.com).
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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