Can't see tickets associated with Assets

Jiatao Liu

if i create a ticket like incident/problem/change with asset object selected, then i go to Asset->object and find all related tickets (filter by Unresolved) on the form, see attached. 

But, while i closed the ticket, i can't see the ticket on the form of Asset, how can i trace all closed ticket associated with asset object?

Eugenio Onofre_v78igo

Hi @Jiatao Liu

You mention an attachment but the file was not uploaded.
I assume you are using the "Linked Issues" inside the object.

There is a checkbox that says "hide resolved issues". This would prevent any issue with a resolution set from being displayed on the list. Please check if this is not the case.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio