At my company we gather and monitor information about sites that are beta testing hardware and software. We collect name, phone number, equipment, install date, feedback, and various details about the site setup. The program we currently use (Approach Lotus SmartSuite (N.9.8.0208.1300)) is old as dirt but flexible that we can add various fields and criteria at a whim. While the system is flexible in that regard it's so old that it's challenging to turn the collected data into information (reports, metrics, etc.) and, it no way, works with our other systems, where we capture bugs and issues. So the question is, if we went with something like JIRA for bug, issue, and PLM tracking and management what options does JIRA have for the unique collection of beta data?
