User Picker field in Customer Portal does not give access to issue

Question

Hello,

In our Jira Service Management, i have created a custom field - user picker type. I have added this field (Other Viewers) to our portal, and also have added this field in the browse permissions in the project permissions schema.

The problem is - if a customer (non-licensed user) is added to this field - it does not grant him access to the portal issue.

I have check all the permissions possible - the problem is still there - is this by design? Can you not give access to portal issues (where you don't need a license) to someone from a custom field - user picker field? Do they need a license?

Thanks.

Rilwan Ahmed · Answer

I guess it works just with the field "Request  Participants" for the other i think we need licenses.

--> Yes

Albert Manuel · Answer

Hi @Rilwan Ahmed the Customer Permissions are these ones.

So i have this user who is NON-Lincesed, and in the portal he is added to a custom field - but this does not grant him access to the issue.

I have added thim to the project (customer role) still - no access to the issue where he is added in the custom field. I guess it works just with the field "Request  Participants" for the other i think we need licenses.

Rilwan Ahmed · Answer

Hi @Albert Manuel ,

If a customer (non-licensed user) is added to this field - it does not grant him access to the portal issue 
--> this is how the JSM works.

Can you not give access to portal issues (where you don't need a license) to someone from a custom field - user picker field? Do they need a license?
--> Yes

Customers are managed from Project settings  > Customer permissions.

Any other users from custom fields and other roles will need the license.